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Collections Specialist

2 months ago

Houston, Texas, United States CRDN of the Ark-La-Tex Full time
Job Summary

CRDN of the Ark-La-Tex is seeking a highly organized and detail-oriented Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing and collecting outstanding debts from insurance providers, contractors, and insureds.

Key Responsibilities
  • Monitor companies' Accounts Receivable and identify overdue accounts.
  • Work closely with Insurance Adjusters to aid in the collection process.
  • Follow up with adjusters regularly about overdue payments.
  • Understand our restoration process to use critical thinking to problem solve.
  • Create and send professional collection letters when needed.
  • Collaborate with production to understand job status.
  • Provide weekly reports as requested and communicate to identify problems and issues that affect the collection process.
  • Record communication in appropriate platform.
  • Record and post payments in a timely manner.
  • Monitor uncollected balances approaching the 275 day royalty requirements and escalate to supervisor.
  • Document all collection efforts via emails, internal notes, and Xact Analysis.
  • Maintain calendar for storage/delivery.
  • Assist with resolving customer issues and billing team as needed.
Requirements
  • Must be 18 years of age or older.
  • Must be comfortable working in challenging environments following fire, water or wind damage.
  • Must enjoy working with others.
  • Must be fluent in Microsoft Office.
Qualifications
  • Strong organizational skills and ability to prioritize tasks effectively.
  • Knowledge of the insurance industry and/or restoration a plus.
  • Excellent time management skills to ensure efficiency.
  • Ability to understand technical aspects of products for effective sales presentations.
  • Ability to work independently without supervision.
  • Enthusiastic.
  • Self-motivating.
  • Empathetic.
  • Strong customer service/people skills.
  • Detail oriented.
  • Ability to follow directions.
  • Excellent communication skills both verbal and written.
  • Team focus and drive to succeed.
Benefits
  • Matching 401k.
  • Dental.
  • Vision.
  • Life insurance.
  • Health Insurance.
  • Paid Time Off.