Senior Manager

2 days ago


Springfield, Wisconsin, United States Uline Full time

Unlock Your Potential as a Senior Manager at Uline

About the Role

As a Senior Manager at Uline, you will play a critical role in empowering our team to deliver exceptional customer service. You will be responsible for managing Backorder and Custom / Drop-Ship operations, focusing on quality, speed, and accuracy. You will also guide leaders in analyzing department results for trends and improvement opportunities, track and report key metrics, and work with other Uline teams to enhance customer service processes and identify new product opportunities.

Key Responsibilities

  • Manage Backorder and Custom / Drop-Ship operations to ensure quality, speed, and accuracy.
  • Guide leaders in analyzing department results to identify trends and improvement opportunities.
  • Track and report key metrics, including gross profit, return, vendor performance, and customer feedback.
  • Collaborate with other Uline teams to enhance customer service processes and identify new product opportunities.
  • Build strong vendor relationships to resolve issues quickly and enhance service quality.

Requirements

  • Bachelor's degree.
  • 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
  • Knowledge of Order Entry, Purchase Order Systems, and Microsoft Office.
  • Ability to travel to Uline's North American branches and to vendors.

What We Offer

  • Complete medical, dental, vision, and life insurance coverage, as well as other wellness programs.
  • 401(k) with 6% employer match and multiple bonus programs, including profit sharing.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

About Uline

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We are a drug-free workplace and an EEO/AA Employer/Vet/Disabled.


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