Automotive Loan Advisor

2 weeks ago


Tempe, Arizona, United States OneMain Financial Full time
Position Overview
As a key member of our team, the Automotive Loan Advisor serves as the primary point of contact for clients seeking vehicle financing solutions.

This role involves assisting customers in securing financing through local dealerships while collaborating closely with dealership sales representatives in a dynamic call center setting.

The Automotive Loan Advisor is responsible for engaging with dealers, merchants, and customers to provide tailored financial products and services, ensuring a thorough understanding of each client's financial circumstances.

Successful candidates will demonstrate sound judgment and discretion in making business decisions, possess strong product knowledge, and exhibit a drive for achieving results. Excellent multitasking and time management skills are essential.

Key Responsibilities
- Initiate contact with customers through outbound calls and respond to incoming inquiries from potential clients.
- Collaborate with dealers and merchants to resolve escalated issues effectively.
- Build strong partnerships with internal stakeholders, including Product Support Managers, Verifications, and Underwriting teams.
- Assist in managing collateral swaps and the unwinding of purchase loans.

- Identify potential delays in customer timelines and escalate issues to ensure all relevant parties are informed and new timelines are established collaboratively.

- Work alongside senior management and project teams to implement necessary process and system improvements.


- Foster teamwork and collaboration, recognizing the importance of milestone events in the customer journey.
- Process applications and finalize secured title or auto loans.
- Execute strategic initiatives to drive growth while maintaining exemplary customer service standards and a high level of energy to exceed performance goals.
- Analyze credit bureau reports and maintain comprehensive knowledge of personal lending products.
- Stay informed about company policies, procedures, and relevant federal/state regulations, providing guidance to team members to ensure compliance.
- Actively promote and sell OneMain lending products and services, demonstrating strong collaborative skills within a team environment.
Qualifications
- High School Diploma or GED required.
- A sense of urgency in meeting or exceeding application processing targets.

Preferred Qualifications:
- Two or more years of experience in inside sales, customer service, retail, or a call center environment.
- Basic understanding of credit or personal finance concepts.
Company Overview
OneMain Financial is dedicated to providing responsible access to credit for nonprime customers, focusing on improving the financial well-being of hardworking individuals.

Since our inception, we have prioritized understanding our clients beyond credit scores, assisting them in obtaining the funds they need to achieve their goals.

Our diverse range of personal loans, credit cards, and other financial products empowers individuals to borrow responsibly and work towards a brighter future.

We are committed to fostering an inclusive culture, supporting career development, and positively impacting the communities we serve.

Our comprehensive benefits package reflects our commitment to the health and careers of our team members.



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