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Loan Document Specialist

3 months ago

Tempe, United States Carvana Full time
Verification Advocate (Hybrid)

Start Date: 8/26/24

We're looking for Verification Advocates, to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500 The Verification Advocate role is a phone-based, customer-facing role responsible for educating customers on the underwriting process and reviewing important account documentation. As a Verification Advocate, you'll be trained to understand policies and regulations across all 50 states, acting as the friendly voice of Carvana while you assist customers through the loan verification process, and ensure compliance with underwriting policies. Interested? Check out more details on the role below

Salary & Perks:
  • Full-time hourly rate starting at $18/hour and the ability to make a minimum of $2+/hr by the end of year 1 (must be in good standing).
  • Performance-based incentive programs that allow team members to earn up to $1,100 bonus per month
  • 100% Company Paid Healthcare Premiums, Dental, and Vision benefits
  • 401(k) with Carvana Match
  • Generous paid-time off (104 hours of vacation time in your first year) and your birthday is a holiday
  • A multitude of perks including tuition reimbursement, student loan repayment, discounts on vehicles, benefits for your pets, and much more
  • Hybrid work schedule after training (7 weeks) and demonstrated proficiency
Training
  • Mandatory paid training will be 7 weeks
  • You will be required to meet minimum performance expectations and demonstrate proficiency in order to graduate training.
  • No time off will be granted during the training period
Once training is completed, various work shifts apply depending on business needs. Our team works in a shift environment between the hours of 5:00am-7:00pm Monday-Saturday and 7:00am-4:30pm Sunday, and may include holidays. Schedules may change based on business need and will require flexibility.

We're looking for forward-thinking fast learners with at least 3 years of experience working in a fast-paced, detail oriented, quality focused production driven role:
  • Field inbound calls and make outbound calls with a high sense of urgency and close attention to detail. Being the voice of Carvana as you guide customers through the purchase process, answer their questions, and review and approve their documents.
  • Ensure compliance with underwriting policies and stay up-to-speed on policy and procedure changes.
  • Verify loans for customers purchasing vehicles through Carvana financing or a third-party institution.
  • Utilize and navigate between multiple internal and external software tools to assist in the underwriting process (e.g. consumer credit bureaus, and other internet sources).
  • Collaborate with internal teams at Carvana to help resolve customer issues and keep the purchase process moving.
  • Other duties as assigned.
General qualifications and requirements include:
  • 3+ years of experience in a fast-paced, detail oriented, quality focused production driven role
  • 1+ years of experience in banking, financial services, insurance and/or related industry
  • College degree preferred
  • Ability to work at least one weekend day per week (Saturday OR Sunday).
  • Ability to read, write, speak, and understand English
  • Ability to handle phone calls for up to 10 hours a day
  • Ability to work across multiple software systems simultaneously

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.