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Automotive Service Technician
2 months ago
JOB OVERVIEW
At AAA Northern California, Nevada & Utah, we pride ourselves on our vision, mission, values, and foundational pillars, which we refer to as "Our House." These elements guide our every action and decision.
We are committed to evolving AAA for the future, aiming to cultivate lifelong Members by harnessing the innovative capabilities of our Team Members.
Why Join Us?
- Competitive Compensation: Participate in our discretionary annual incentive plan or other incentive programs based on your role.
- 401k Matching: Enjoy a $1 for $1 company match up to 6% of eligible earnings per pay period.
- Comprehensive Benefits: Access to Medical, Dental, Vision, wellness programs, and more.
- Paid Time Off: Accrue paid time off monthly, with an additional 24 hours annually designated for volunteer activities.
- Collaborative Work Environment: Your contributions to delivering exceptional service to our members are highly valued.
- Free AAA Classic Membership and Discounts on AAA Products.
- Tuition Reimbursement Program.
Additional Information:
We offer a Sign-On Bonus of $2,500 for Certified Master Repair Technicians. At AAA, our Team Members are dedicated to providing outstanding service and assisting our Members in overcoming challenges. We recognize that your personal experiences contribute to your professional success.
Join our distinguished team of automotive service technicians, where you will engage in complex diagnostics and intricate repairs, supported by a team of experts.
With competitive pay, ongoing training, and opportunities for advancement, your career will thrive with us.
JOB RESPONSIBILITIES:
- Execute tasks as specified on Approved Repair Orders.
- Perform only necessary and customer-requested services on vehicles.
- Conduct all repairs in accordance with MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers), or recognized industry standards.
- Test drive vehicles when feasible to identify performance or drivability issues prior to repairs.
- Retest vehicles post-repair to confirm resolution of issues.
- Maintain a clean and safe workspace, promptly addressing spills and debris.
- Uphold company-provided equipment and machinery.
- Follow all safety protocols and report unsafe conditions to supervisors.
- Attend mandatory training and pursue additional training to enhance skills.
- Stay informed on industry trends and repair techniques.
- Complete a minimum of 24 hours of continuing auto repair training annually, sponsored or provided by the organization.
- Ensure customer vehicles are kept clean and refrain from adjusting any controls within the vehicle.
- Verify the accuracy of ordered parts for assigned vehicles promptly.
- Conduct digital inspections and document all relevant information in the shop management system, including attaching photos or videos to illustrate repairs or needs.
- Prioritize comeback-related repairs as directed by management.
- Communicate effectively with management, service advisors, and fellow technicians to enhance overall performance.
KNOWLEDGE/SKILLS/ABILITIES:
- Proficient verbal and written communication skills in the required language(s) for the role.
- Strong organizational, interpersonal, and negotiation skills.
- Ability to work scheduled hours as required by business needs.
- Proficient in math and computer skills, including experience with word processing, browsers, and email.
- Strong focus on member service.
- Ability to operate vehicles with manual transmission.
- Knowledge of equipment/tool operation and diagnostic/repair procedures.
- Maintain 100% productivity as measured by hours worked divided by labor hours flagged.
EDUCATION, EXPERIENCE / LICENSES & CERTIFICATIONS:
- Valid driver’s license and acceptable driving record.
- Four years of experience as an automotive service technician (preferred).
- Smog Repair and Testing Certification preferred (California only).
WORK ENVIRONMENT:
PHYSICAL REQUIREMENTS:
- Ability to lift and carry up to 50 lbs.
- Standing, bending, kneeling, pushing, reaching, lifting, and climbing ladders.
- Exposure to loud noises.
