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Second Lien Loan Advisor

2 months ago

Tempe, Arizona, United States Shellpoint Mortgage Servicing Full time
About Us

Shellpoint Mortgage Servicing (SMS) stands as one of the leading non-bank mortgage servicing firms in the United States. Our primary role in mortgage servicing involves managing loan portfolios for our clients, which include banks and real estate investment firms. We handle various tasks such as collecting mortgage payments, managing tax and insurance obligations, and assisting homeowners facing difficulties in meeting their payment commitments.

Key Responsibilities

The Second Lien Loan Advisor plays a crucial role in initiating collections on loan portfolios to optimize recovery and assign loans to suitable workout strategies.

Essential Duties Include:
  • Reviewing loan details for 1 to 180+ delinquent second lien accounts.
  • Engaging with borrowers to resolve delinquencies, establish payment plans, and assess borrower responses for modifications or settlements.
  • Recommending optimal workout strategies tailored to individual borrower situations.
  • Identifying and suggesting legal actions when necessary.
  • Increasing borrower contact frequency based on payment history.
  • Completing additional projects and tasks as directed by management.
  • Working to prevent foreclosure through loan modifications, repayment arrangements, and deferments.
  • Coordinating with property inspectors, appraisers, and real estate agents for property evaluations.
  • Analyzing borrower income through document reviews, including financial statements and credit reports, to propose feasible solutions.
  • Utilizing delegated authority tools and client matrices for workout strategies.
  • Ensuring compliance with company policies during calls and loss mitigation efforts.
  • Addressing homeowner inquiries and managing escalated cases with comprehensive responses.
  • Maintaining up-to-date servicing files with necessary documentation and correspondence.
  • Employing manual and automated calling strategies to reach delinquent homeowners.
  • Understanding legal requirements and Fair Debt Collection Practices Act (FDCPA) guidelines.
  • Exhibiting effective communication skills, both verbal and written.
  • Contributing to departmental success by understanding and positively influencing performance metrics.
  • Willingness to work overtime as required.
  • Obtaining a Mortgage Loan Originator (MLO) license.
  • Familiarity with various systems, including Loss Mitigation System (LMS) and Delegated Authority (DA) Tool.
  • Managing personal negotiation worklists.
  • Handling multiple mortgage products, including Home Equity Lines of Credit (HELOC), junior liens, and Adjustable-Rate Mortgages (ARM) that are current to 180 days delinquent.
  • Performing related duties as assigned by management.
*These essential functions are fundamental to the role and must be performed on-site, as they cannot be conducted remotely. An in-person presence is vital for oversight, training, collaboration, and productivity.

Education and Experience Requirements
  • High school diploma or equivalent is required.
  • Bachelor's degree is preferred.
  • 2-4 years of experience in collections and loss mitigation is necessary.
Knowledge, Skills, and Abilities
  • Proficiency in using tracking databases and navigating the Internet.
  • Understanding of loan terminology, rights, and processes.
  • Strong work ethic, high productivity, and keen attention to detail.
  • Ability to quickly learn and adapt to new skills and tasks.
  • Exceptional verbal communication and negotiation skills.
While this description aims to accurately reflect the position's requirements, it does not imply that these are the only responsibilities. Management reserves the right to modify, add, or remove duties as necessary.

Company Benefits:

• 15 Paid Time Off (PTO) days, increasing to 18 after the first anniversary

• 9 Paid Holidays

• Employee Engagement Activities

• Medical (including Health Savings Account & Flexible Savings Account)

• Dental, RX, Vision, Life, Disability Insurance, 401(k) Plan with company match, Employee Assistance Plan

• Performance-based Incentives

• Pet Insurance

• Opportunities for Advancement

Corporate Social Responsibility:

• Our program empowers employees to lead in their communities through volunteering, philanthropy, and nonprofit grants

• 1 Volunteer Time Off (VTO) day for participating in a nonprofit event

• Employee Matching Gifts Program for donations to eligible non-profits

• Newrez Grants Program providing resources for donations

Equal Employment Opportunity
We are proud to be an equal opportunity employer, celebrating our employees' diverse backgrounds, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity strengthens our organization.

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