Patient Account Representative

5 days ago


Vancouver, Washington, United States Vancouver Clinic Full time

Job Summary: Vancouver Clinic is seeking a skilled Patient Account Representative to join our Customer Service and Collections team within the Patient Financial Services department. This role is responsible for answering patient inquiries and resolving billing issues in a timely and courteous manner.

Key Responsibilities:

  • Respond to patient calls and emails regarding billing inquiries and issues
  • Identify delinquent accounts and negotiate payment plans with patients
  • Process collection agency correspondences and agency assignment paperwork
  • Evaluate patient eligibility for financial assistance adjustments
  • Provide quality customer service and resolution to callers' concerns

Requirements:

  • High school diploma or equivalent required
  • Minimum one-year experience in healthcare accounting and medical billing required
  • Customer service experience preferred, preferably in a healthcare setting

About Vancouver Clinic: Vancouver Clinic is a healthcare organization dedicated to providing high-quality patient care and services. We offer a competitive Total Rewards Program, including medical, dental, vision, life insurance, and 401k retirement plan.



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