Patient Account Representative
1 week ago
Vancouver Clinic is seeking a highly skilled Patient Account Representative to join our team within the Patient Financial Services department. As a Patient Account Representative, you will be responsible for working accounts to fully support the patients' needs. Your primary goal will be to maintain Self-Pay A/R at acceptable aging levels by prompt follow-up on accounts. You will also provide information over the phone for all patients' billing questions directed to the central business office. Additionally, you will review account credit balances for possible refunds.
Key Responsibilities:
- Answer calls and respond to patient inquiries and/or problems regarding bills in an accurate, prompt, and courteous manner.
- Identify delinquent accounts and contact patients to negotiate a payment plan.
- Respond to collection agency correspondences and agency assignment paperwork.
- Thoroughly and timely work accounts in work queues as defined by policies and procedures.
- Process bankruptcy and probate accounts.
- Evaluate patient eligibility for financial assistance adjustment.
- Receive patient requests for information and adjustments. Initiates resolution as identified in department policies and procedures.
- Provide quality customer service and resolution to callers' concerns.
- Responsible for identifying potential errors that require necessary coding reviews, corrections or adjustments.
Requirements:
- High school diploma or equivalent.
- Minimum of one year experience in healthcare accounting within a medical office required.
- Customer service experience required, preferably in a healthcare setting.
We Offer:
A competitive Total Rewards Program, including medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits. We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full-time staff and 200 hours in the first year for full-time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule.
About Vancouver Clinic:
Vancouver Clinic is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.
-
Patient Account Representative
2 weeks ago
Vancouver, Washington, United States Vancouver Clinic Full timeJob Title: Patient Account RepresentativeVancouver Clinic is seeking a highly skilled Patient Account Representative to join our Credit/Provider Level Balance team within the Patient Financial Services department.Job Summary:The Patient Account Representative will be responsible for working with insurance and patient credits, maintaining credit A/R at...
-
Patient Account Representative
2 weeks ago
Vancouver, Washington, United States Vancouver Clinic Full timeJob Title: Patient Account RepresentativeVancouver Clinic is seeking a highly skilled Patient Account Representative to join our Credit/Provider Level Balance team within the Patient Financial Services department.Job Summary:The Patient Account Representative is responsible for working insurance and patient credits, maintaining credit A/R at acceptable...
-
Patient Account Representative
2 weeks ago
Vancouver, Washington, United States Vancouver Clinic Full timeJob Title: Patient Account RepresentativeVancouver Clinic is seeking a highly skilled Patient Account Representative to join our Customer Service team within the Patient Financial Services department.Job Summary:This role is responsible for working accounts to fully support patients' needs, maintaining Self-Pay A/R at acceptable aging levels, and providing...
-
Patient Account Representative
3 weeks ago
Vancouver, Washington, United States Vancouver Clinic Full timeJob Title: Patient Account RepresentativeVancouver Clinic is seeking a highly skilled Patient Account Representative to join our Customer Service and Collections team within the Patient Financial Services department.Location:Park Plaza Administration Office, 7809 NE Vancouver Plaza Dr Suite 110, Vancouver, WA 98662Job Summary:We are looking for a...
-
Patient Account Representative
5 days ago
Vancouver, Washington, United States Vancouver Clinic Full timeJob Summary: Vancouver Clinic is seeking a skilled Patient Account Representative to join our Customer Service and Collections team within the Patient Financial Services department. This role is responsible for answering patient inquiries and resolving billing issues in a timely and courteous manner.Key Responsibilities:Respond to patient calls and emails...
-
Patient Account Representative
1 week ago
Vancouver, Washington, United States Vancouver Clinic Full timeJob Title: Patient Account RepresentativeVancouver Clinic is seeking a highly skilled Patient Account Representative to join our Insurance Follow-Up team within the Patient Financial Services department.Job Summary:We are looking for a proactive problem solver who can foster teamwork and trust, prioritize tasks, and maintain a positive attitude in a...
-
Patient Account Representative
1 week ago
Vancouver, Washington, United States Vancouver Clinic Full timeVancouver Clinic is seeking a highly skilled Patient Account Representative to join our Credit/Provider Level Balance team within the Patient Financial Services department.Key Responsibilities:Work with insurance and patient credits to maintain credit A/R at acceptable levelsPerform duties in a manner that promotes team concept and reflects the clinic's...
-
Patient Account Representative
7 days ago
Vancouver, Washington, United States Vancouver Clinic Full timeJob Summary:Vancouver Clinic is seeking a skilled Patient Account Representative to support our Customer Service team within the Patient Financial Services department. As a key member of our team, you will be responsible for working accounts to fully support patients' needs, maintaining Self-Pay A/R at acceptable aging levels, and providing information over...
-
Patient Account Coordinator
1 week ago
Vancouver, Washington, United States Vancouver Clinic Full timeJob Title: Patient Account RepresentativeVancouver Clinic is seeking a highly skilled Patient Account Representative to join our Customer Service team within the Patient Financial Services department.Location and ScheduleAdmin Office in Park Plaza: 203 SE Park Plaza Dr Suite 180, Vancouver, WAMonday-Friday, 9:00 am to 5:30 pm. Opportunity to work remotely...
-
Patient Services Representative
4 weeks ago
Vancouver, Washington, United States Vancouver Clinic Full timeJob Title: Patient Services RepresentativeVancouver Clinic is seeking a highly skilled and customer-focused Patient Services Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key Responsibilities:Welcome and...
-
Patient Service Representative
2 weeks ago
Vancouver, Washington, United States Vancouver Clinic Full timeJob Title: Patient Service RepresentativeVancouver Clinic is seeking a highly skilled and customer-focused Patient Service Representative to join our team. This individual will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and their families.Key Responsibilities:Welcome and greet patients,...
-
Patient Service Representative
2 weeks ago
Vancouver, Washington, United States Vancouver Clinic Full timeJob Title: Patient Service RepresentativeVancouver Clinic is seeking a highly skilled and customer-focused Patient Service Representative to join our team. This individual will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and their families.Key Responsibilities:Welcome and greet patients,...
-
Patient Service Representative
3 weeks ago
Vancouver, Washington, United States Vancouver Clinic Full timeJob Title: Patient Service RepresentativeVancouver Clinic is seeking a highly skilled and customer-focused Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support in a fast-paced medical environment.Key Responsibilities:Welcome and greet patients...
-
Patient Service Representative
4 weeks ago
Vancouver, Washington, United States NORTHWEST SURGICAL Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Northwest Surgical. As a key member of our Physical Therapy Call-Center, you will be responsible for providing exceptional patient service, answering inbound phone lines, and accurately obtaining patient information.Key ResponsibilitiesSupport...
-
Clinical Patient Services Representative
4 weeks ago
Vancouver, Washington, United States Rebound Orthopedics & Neurosurgery Full timeJob SummaryWe are seeking a highly organized and detail-oriented Clinical Patient Services Representative to join our team at Rebound Orthopedics & Neurosurgery. As a key member of our patient services team, you will be responsible for providing exceptional patient care and support to our patients and families.Key ResponsibilitiesAnswer and direct patient...
-
Patient Services Coordinator
2 weeks ago
Vancouver, Washington, United States Vancouver Clinic Full timeJob Title: Patient Services RepresentativeVancouver Clinic is seeking a highly skilled and customer-focused Patient Services Representative to provide exceptional support to our patients and staff.Key Responsibilities:Welcome and greet patients and their families, ensuring a positive and welcoming experience.Collect co-pays, obtain and complete insurance...
-
Patient Access Representative Float
1 month ago
Vancouver, Washington, United States PeaceHealth Full timeJob SummaryWe are seeking a skilled Patient Access Representative Float - PFS Admitting to join our team at PeaceHealth. As a key member of our Admitting Department, you will play a vital role in ensuring seamless patient access and experience.Key ResponsibilitiesCoordinate patient scheduling, insurance verification, and pre-certification activities to...
-
Patient Access Representative Float
1 month ago
Vancouver, Washington, United States PeaceHealth Full timeJob SummaryWe are seeking a Patient Access Representative Float - PFS Admitting to join our team at PeaceHealth. As a key member of our team, you will be responsible for coordinating activities between scheduling, insurance verification, and pre-certification. You will also act as a clinical liaison with physician practices, interacting with pre-visit...
-
Telecommunications Account Representative
2 weeks ago
Vancouver, Washington, United States Peak Performance Group Full timeTelecommunications Account Specialist OpportunityPrecision Solutions is proud to be working with leading telecommunications providers, specializing in direct-to-consumer marketing, sales, and customer service. Our partnership with clients has enabled us to contribute to the growth and expansion of telecommunications in the Pacific Northwest area.We are...
-
Patient Service Representative
3 days ago
Vancouver, Washington, United States Vancouver Clinic Full timeVancouver Clinic is seeking a skilled Patient Service Representative to provide exceptional customer service to our patients. This role involves greeting and assisting patients, collecting co-pays, and obtaining insurance information. The ideal candidate will have excellent phone skills, strong computer keyboarding skills, and the ability to multitask in a...
