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Patient Account Representative
1 month ago
Vancouver Clinic is seeking a highly skilled Patient Account Representative to join our team within the Patient Financial Services department. As a Patient Account Representative, you will be responsible for working accounts to fully support the patients' needs. Your primary goal will be to maintain Self-Pay A/R at acceptable aging levels by prompt follow-up on accounts. You will also provide information over the phone for all patients' billing questions directed to the central business office. Additionally, you will review account credit balances for possible refunds.
Key Responsibilities:
- Answer calls and respond to patient inquiries and/or problems regarding bills in an accurate, prompt, and courteous manner.
- Identify delinquent accounts and contact patients to negotiate a payment plan.
- Respond to collection agency correspondences and agency assignment paperwork.
- Thoroughly and timely work accounts in work queues as defined by policies and procedures.
- Process bankruptcy and probate accounts.
- Evaluate patient eligibility for financial assistance adjustment.
- Receive patient requests for information and adjustments. Initiates resolution as identified in department policies and procedures.
- Provide quality customer service and resolution to callers' concerns.
- Responsible for identifying potential errors that require necessary coding reviews, corrections or adjustments.
Requirements:
- High school diploma or equivalent.
- Minimum of one year experience in healthcare accounting within a medical office required.
- Customer service experience required, preferably in a healthcare setting.
We Offer:
A competitive Total Rewards Program, including medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits. We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full-time staff and 200 hours in the first year for full-time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule.
About Vancouver Clinic:
Vancouver Clinic is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.
