Customer Service Representative

1 week ago


Vancouver, Washington, United States SeaMar Community Health Centers Full time
Job Title: Customer Service Representative

Sea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Vancouver, WA.

Job Summary:

The Customer Service Representative will serve as a primary liaison between clients and our clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home. This role will assist with public health coverage program applications, ensure patients have selected a primary care provider, and assist in scheduling appointments and identifying other health care services available.

Key Responsibilities:
  • Provide exceptional customer service to patients and families, addressing their concerns and needs in a timely and professional manner.
  • Assist with public health coverage program applications, ensuring patients have selected a primary care provider and have access to necessary health care services.
  • Coordinate with patients to schedule appointments and identify other health care services available to them.
  • Participate in outreach and marketing efforts to promote Sea Mar's services and engage with the community.
  • Maintain accurate records and submit progress reports as directed by the Managed Care Department.
Requirements:
  • High School graduation; AA or BA in Social Services is preferred.
  • At least 1 year of customer service experience is required; preferably in a healthcare environment.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Bilingual preferred, but not required.
What We Offer:

Sea Mar offers a comprehensive benefits package, including medical, dental, vision, prescription coverage, life insurance, long-term disability, and EAP (Employee Assistance Program). We also offer paid-time-off starting at 24 days per year + 10 paid Holidays and 401(k)/Retirement options.

Join our team and be part of a dynamic and growing community health organization that values diversity, equity, and inclusion. Apply today and take the first step towards a rewarding career with Sea Mar Community Health Centers



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