Customer Service Manager
2 days ago
Job Title: Customer Service-Self Storage Manager
Job Description:
**About the Role**
We are seeking a highly motivated and customer-focused Customer Service-Self Storage Manager to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service to our customers, ensuring their storage needs are met, and driving sales growth.
**Key Responsibilities:**
* Provide exceptional customer service to customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
* Assess customer storage needs and make suggestions, including selling packing and moving supplies.
* Conduct daily storage unit inspections to confirm inventory and availability, ensuring spaces are ready to rent.
* Audit cash drawers and make bank deposits as part of the daily business.
* Help keep customers current with payments and make reminder and collection calls when required.
**Physical Requirements:**
* Ability to transport, lift, and move items weighing up to 35 pounds.
* Spend up to 50% of time in outdoor environments, including climbing stairs and opening large doors.
* Perform cleaning and daily maintenance tasks, including sweeping and mopping interior areas and maintaining exterior grounds and curb appeal.
**Qualifications:**
* Successful candidates come from a variety of customer service-centered sales environments, including retail, restaurant, fast food, or other service-based companies.
* Must have a valid driver's license and utilize their own vehicle to travel between different work locations and/or conduct other work-related business.
**About Us:**
Public Storage is the self-storage industry leader and we are committed to providing exceptional customer service and driving sales growth. We offer a Total Rewards package, including flexible and full-time schedules, competitive pay, and opportunities for career growth and development.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please apply now to join our team at Public Storage.
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