Customer Service Manager

6 hours ago


Raleigh, North Carolina, United States Public Storage Full time
Job Overview

Public Storage is seeking a highly motivated and customer-focused Customer Service Manager - Self Storage to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our self-storage facilities.

Key Responsibilities
  • Assess customer storage needs and provide personalized solutions, including selling packing and moving supplies.
  • Conduct daily storage unit inspections to confirm inventory and availability, ensuring spaces are ready to rent.
  • Audit cash drawers and make bank deposits as part of daily business operations.
  • Provide timely and effective communication to customers regarding payments and collections.
  • Perform cleaning and maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal.
Requirements
  • Experience in customer service-centered sales environments, including retail, restaurant, or fast food industries.
  • Valid driver's license and reliable transportation for traveling between work locations and conducting work-related business.
  • Ability to lift/move items weighing up to 35 pounds and spend up to 50% of time in outdoor environments.
What We Offer
  • Competitive hourly rate of $13.00.
  • Total Rewards package, including medical, dental, vision, 401k with match, paid time off, sick time, and flex spending.
  • Company-paid life and accidental death insurance, as well as exclusive vendor discounts.
  • Mileage reimbursement for work-related travel.
  • On-site company housing available at many locations (performance and tenure required for eligibility).
About Us

Public Storage is the self-storage industry leader, recognized as a Great Place to Work by the Great Place to Work Institute. Our employees have voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.


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