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Customer Service Representative

2 months ago

Raleigh, North Carolina, United States Workplace Options Full time

Job Title: Customer Care Representative

Job Summary:

Workplace Options is seeking a Customer Care Representative to join our team. As a Customer Care Representative, you will provide support to families and customers in finding child/elder care resources and assisting with employer-based tuition assistance programs.

Key Responsibilities:

  • Provide customer service and support via phone and computer-based systems
  • Assist families in finding child/elder care resources
  • Support customers with their employer-based tuition assistance program
  • Make outbound phone calls and receive frequent inbound calls
  • Utilize computer-based case management systems

Requirements:

  • High School Diploma
  • Minimum 1 year customer service experience
  • Proficiency in Microsoft Office (primarily Outlook)
  • Telephonic troubleshooting ability
  • Exceptional time management, communication, and organizational skills

Work Environment:

Workplace Options is a global company with service centers located in various countries. As a Customer Care Representative, you will work in a telephone/computer-based service center environment.

About Workplace Options:

Workplace Options is the world's largest integrated employee support services and work-life provider. We provide world-class employee support and work-life services, wellness coaching, counseling referrals, and consultation on a variety of issues.