Customer Service Representative
23 hours ago
At CMS Controls, we are seeking a highly skilled Customer Care Representative to join our team. As a key member of our sales organization, you will be responsible for providing exceptional customer service, managing maintenance contracts, and driving revenue growth.
Key Responsibilities:- Proactively manage maintenance contracts to ensure customer satisfaction and value.
- Provide timely and effective support to customers, including same-day responses to calls and emails.
- Work closely with the DDC service manager to develop and implement pricing strategies for contract renewals.
- Actively own and resolve maintenance contract concerns, including billing, collection, and service quality.
- Meet with top customers regularly to build relationships and identify opportunities for growth.
- 5+ years of experience in HVAC Controls Maintenance sales, customer service, or account management.
- Strong business acumen and analytical skills, with proficiency in Key2Act software, Microsoft PowerBI, and Salesforce.
- Effective communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Broad knowledge of customer expectations and success drivers, with the ability to provide CMS-facilitated solutions based on customer situations.
- Competitive salary and benefits package, including medical, dental, and vision insurance.
- 401(k) / profit sharing and paid time off.
- Opportunities for professional development and growth within a dynamic and fast-growing company.
CMS Controls is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.
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