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Customer Service Representative

2 months ago

Raleigh, North Carolina, United States JT International S.A. Full time
Customer Service & Logistics Associate

We're JTI, a global leader in the tobacco industry, and we're looking for a talented Customer Service & Logistics Associate to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring that customer orders are processed accurately and efficiently, while maintaining a strong rapport with our customers.

Key Responsibilities:
  • Process customer orders and ensure timely delivery
  • Build and maintain strong relationships with customers
  • Update and maintain customer database
  • Verify and reconcile warehouse physical counts
  • Work closely with warehouse team and Supply Chain & Customer Service Manager
  • Process invoices and resolve invoicing and inventory issues
  • Issue customer credits and tax stamp affidavits
Requirements:
  • 1-3 years' experience in customer service or logistics
  • Proficient knowledge of computers and ERP systems
  • Excellent customer service skills and ability to think on one's feet
  • Organized and self-motivated with strong time management skills
  • Ability to handle high volume of daily tasks and meet deadlines
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

At JTI, we're committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and are committed to providing reasonable accommodations and adjustments to applicants with special needs. If you require any accommodations, please let us know during the selection process.