Customer Service Liaison

2 weeks ago


Raleigh, North Carolina, United States PPC Full time
Job Overview

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for communicating with customers to identify their needs, processing requests, escalating complaints, and delivering solutions that ensure a positive customer experience.

Key Responsibilities
  • Utilize premade scripts to address a variety of customer service topics
  • Employ best practices in customer service techniques to build rapport and relationships with customers
  • Document all customer interactions
  • Meet personal and team performance metrics
  • Participate in ongoing training to maintain up-to-date skills and knowledge
Requirements
  • High school diploma or equivalent
  • Previous experience in a customer-facing role or similar position is preferred
  • Proficiency in using computers and customer management software
  • Excellent verbal and written communication skills
  • Understanding of active listening techniques
  • Ability to work effectively under pressure
  • Highly organized with strong time management skills


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