Service Manager

6 days ago


Raleigh, North Carolina, United States Piedmont Service Group Full time
{"title": "Service Manager", "description": "Job Overview

Piedmont Service Group is seeking a highly skilled Service Manager to lead our team of experienced HVAC Service Technicians in Raleigh, NC.

The ideal candidate will have a strong background in commercial and industrial HVAC equipment and Building Automation System applications, with excellent customer service skills and experience supervising local and remote field service technicians.

Responsibilities will include:

  • Providing exceptional customer service by meeting or exceeding customer requirements and commitments through the management and optimization of company resources.
  • Implementing service and business processes and assisting in continuous improvement of these processes.
  • Managing a team of experienced HVAC Service Technicians, including recruitment, development/training, goal setting, management, and performance management.
  • Supporting the sales organization with pricing and business operations input for customer sales proposals.
  • Daily time review/approval, invoicing review/approval, contract performance review/management, and job summary report review/approval.
  • Championing our strong safety culture.

Requirements include:

  • Excellent customer service skills.
  • Experience supervising local and remote field service technicians.
  • Ability to leverage communication strategies to manage customer expectations and resolve conflicts.
  • Broad knowledge of commercial and industrial HVAC equipment and Building Automation System applications.
  • Strong foundation for technical troubleshooting and business decision-making.
  • Strong organizational and follow-up skills.
  • Effective delegation skills.
  • Experience with Microsoft Office and MobileTech service management tools and apps.
  • Valid driver's license and clean driving record.
  • Ability to pass a background and drug test.

Specialized Knowledge:

  • H1, H2, and H3 license, or willingness to obtain.
  • Key2Act / WennSoft / Great Plains Software experience a plus.

Education/Experience:

  • Minimum of five years of experience working for a commercial service HVAC company.
  • High School Diploma plus 2 years of education post High School preferred.

Benefits:

  • Medical
  • Vision
  • Dental
  • Company Paid Short and Long Term Disability
  • Company Paid Life Insurance
  • FSA
  • 401k with Company Match and Profit-Sharing Plan
  • Accident and Critical Illness
  • Three weeks of Paid Time Off in your first year of hire
  • Paid Holidays
  • Wellness Incentives
", "lang_code": "en"}
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