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Field Services Customer Support Specialist

2 months ago

Tampa, Florida, United States Invitation Homes Full time
About Us

Invitation Homes is a diverse team of over 1,400 professionals united by shared values, dedicated to creating exceptional living experiences. We pride ourselves on maintaining high-quality homes and ensuring that our potential residents are presented with properties that meet their needs.

Your Responsibilities

As a Field Services Customer Support Specialist at Invitation Homes, you will play a crucial role in delivering administrative assistance, customer support, and maintenance solutions in a dynamic environment. Your key responsibilities will include:
  • Overseeing maintenance and rehabilitation dashboards and task centers daily to guarantee prompt responses to all service requests and communications.
  • Coordinating the daily schedules and assignments of Maintenance Technicians and/or Superintendents to maximize efficiency.
  • Acting as the primary contact for resident maintenance inquiries and collaborating with internal teams to ensure timely and effective resolutions.
  • Evaluating and approving or rejecting work order proposals within your authority, ensuring proper scope, documentation, and pricing.
  • Assisting in the research and coordination of utility issues for vacant properties to ensure timely activation.
  • Managing eviction schedules and personal property holds, coordinating clean-outs and removals as necessary.
  • Carrying out additional duties as assigned.
Your Qualifications
  • High school diploma or GED.
  • Demonstrated experience in customer service or administrative roles.
  • Familiarity with the property management or maintenance sector is advantageous.
  • Exceptional organizational skills with a keen attention to detail.
  • Strong verbal and written communication abilities.
  • Proficient in customer service and conflict resolution.
  • Intermediate skills in MS Word, Excel, Outlook, and Adobe.
Why Choose Us

At Invitation Homes, we value flexibility, opportunity, and the ability for individuals to create their own space. Our associates thrive in an environment where goals are prioritized, potential is realized, and careers flourish. We offer:
  • Competitive compensation and an annual bonus program.
  • Generous paid time off policies, including vacation, sick leave, and holidays.
  • 401(k) plan with company matching contributions.
  • A vibrant work environment with a casual dress code.
  • Team-building events and gatherings.
  • Employee resource groups promoting diversity and inclusion.
We are committed to fostering a diverse and innovative workplace, ensuring equal opportunity for all associates. We welcome individuals from all backgrounds to explore a career with us.