IT Support Specialist
3 days ago
We are seeking a highly skilled and motivated IT Service Desk Representative to join our team at C4 Technical Services. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Assist customers via phone, instant messaging, and ticket support to resolve technical issues and requests.
- Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware.
- Analyze, document, and resolve issues and requests in a timely and efficient manner.
- Refer more complex issues and requests to more senior technical specialists.
- Document and route level 2 and 3 issues/requests to appropriate teams.
- Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service.
- Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.).
- Basic understanding of mainframe operating systems, Linux/Unix operating systems, telephony support applications, remote connectivity applications, faxination solutions, Microsoft SharePoint, video conferencing solutions, and software.
- Ability to manage tasks independently and take ownership of responsibilities.
- Ability to learn from mistakes and apply constructive feedback to improve performance.
- Ability to communicate technical information clearly and articulately.
- Ability to adapt to a rapidly changing environment.
- 1+ years of relevant work experience.
- Bachelor's degree in a related field.
This is a remote position that requires the ability to work day, night, and weekend shift rotations, which may include overtime and holidays.
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