Medical Laboratory Customer Service and Marketing Support Specialist

4 weeks ago


Tampa, Florida, United States Laboratory of Florida LLC Full time
Job Description

Medical Laboratory Customer Service and Marketing Support Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Laboratory Customer Service and Marketing Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, promoting our services, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, web chat, and social media
  • Handle customer concerns and complaints in a professional and courteous manner
  • Collaborate with the marketing team to promote our services and expand our customer base
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded
  • Participate in personal meetings with customers to discuss their needs and provide solutions

Requirements:

  • Minimum 3 years of prior experience in healthcare in a client-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong organizational and time management skills
  • Ability to multitask and prioritize multiple projects simultaneously

Work Environment:

We are a high-complexity independent reference lab with a mission to provide superior quality service for physicians and their patients. Our team is dedicated to delivering exceptional customer service and ensuring the highest level of satisfaction for our customers.

Important:

This is a full-time position with a competitive salary and benefits package.



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