Field Service Engineer

7 days ago

Tampa, Florida, United States J&J Family of Companies Full time
Job Summary

We are seeking a highly skilled Field Service Engineer / Sr. Specialist to join our team at Johnson & Johnson Vision. As a Field Service Engineer / Sr. Specialist, you will be responsible for providing on-site technical product services, including installations, upgrades, preventative maintenance, and repairs for customers/sales group.

Key Responsibilities:
  • Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
  • Functions as a primary resource for stakeholders.
  • Provides frequent status updates and documented service reports to stakeholders.
  • Operate efficiently to conclude all on-site installation, repair, maintenance, and test activities to factory specifications and perform other additional duties or projects as assigned.
  • Ensures that installation, maintenance, and other work necessary is completed on time.
  • Identifies problems and recommends resolutions on existing products and procedures.
  • Analyze service data, to schedule proactive and reactive service.
  • Work closely with colleagues for knowledge and skills transfer.
  • Ability to operate and maintain a corporate vehicle.
  • Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.
Requirements:
  • Associates degree or Technical Certification required (Electronics, Bio-Medical, Optical, Mechanical) is required. Bachelors degree preferred.
  • A minimum of 4 years of experience.
  • Computer skills, familiar with Microsoft Office, Tableau, and similar software applications.
  • Maintains healthcare vendor credentialing as an employee for J&J Vision.
  • Up to 75% of travel, both domestically and internationally, with the ability to travel on short notice.
  • Works remotely 25% of the time, with 75% fieldwork.
  • Strong problem-solving, troubleshooting, and customer service skills.
  • Data analysis experience.
  • Excellent verbal and written communication skills.
  • Proficient in Project Management, Presentation, and organization.
  • Proficiency in Microsoft Office applications.
  • Demonstrated experience in driving customer satisfaction and work process improvement.
  • Ability to work weekends and off-hours to meet customer and business needs.
  • Valid US Drivers license and ability to operate a vehicle.
  • Ability to lift heavy equipment and perform tasks requiring standing, lifting, and bending.
  • Complies with safety rules and procedures, including wearing personal protective equipment (PPE).
  • Participates in incident investigations as needed.
  • Uses standard test equipment, including a digital multimeter.

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