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Client Services Coordinator

2 months ago

Santa Cruz, California, United States Janus of Santa Cruz Full time

Position Overview
This full-time role is situated in a dynamic environment that encourages the sharing of expertise while delivering exceptional support to both the team and the community.

Our Commitment
At Janus, we prioritize hiring top-tier talent and fostering a culture rooted in meritocracy. We believe in creating an inclusive atmosphere where every individual is welcomed, accepted, and valued.

About Janus
Established in 1976, Janus is a non-profit organization dedicated to providing compassionate and professional treatment services for substance use disorders (SUD). Our mission is to assist individuals and families on their journey toward wellness and recovery.

Client-Centric Approach
We place immense value on our clients' well-being, which drives our daily operations and initiatives.

Key Qualifications
- Exceptional active listening and communication skills
- Professional demeanor, politeness, and tact in high-pressure situations
- Proven ability to meet strict deadlines for documentation
- Self-motivated with strong organizational and time management capabilities
- Experience in a collaborative environment, maintaining a positive attitude under changing conditions
- Keen attention to detail and strong retention of information

Role Responsibilities
The ideal candidate will possess strong interpersonal skills and the ability to thrive in a highly specialized environment where priorities may shift frequently. Responsibilities include:

  • Working autonomously while taking initiative to complete assigned tasks
  • Demonstrating proficiency in data entry standards and compliance
  • Exhibiting strong written and verbal communication skills
  • Understanding the healthcare landscape and effectively engaging with under-resourced populations

Impact on Community
Your commitment to client needs will foster community loyalty and contribute to the growth of our organization through positive engagement.

Compensation and Benefits
At Janus, the base salary is just one component of our comprehensive compensation package, which is determined within a competitive range. The hourly pay for this position ranges from $23.00 to $26.00, influenced by your job-related skills, training, qualifications, experience, and education.

Additionally, you will have access to a variety of benefits, including:

  • Comprehensive medical, dental, and vision coverage
  • 12 paid holidays
  • Retirement benefits
  • Free mental health therapy
  • 12 paid sick days annually

Equal Opportunity Employer
Janus of Santa Cruz is committed to maintaining a work environment free from discrimination and harassment, providing equal employment opportunities regardless of race, creed, color, national origin, ancestry, religion, disability, medical condition, sex, gender identity, physical characteristics, marital status, age, sexual orientation, organizational affiliation, veteran status, or past justice-related situations.

Education and Experience Requirements
- Minimum of one year of experience in a healthcare setting
- Familiarity with practice management and electronic health record (eHR) systems
- Knowledge of health insurance plans, healthcare terminology, procedures, and HIPAA regulations
- Willingness to travel up to 20%
- Bilingual in Spanish is preferred