Medical Office Coordinator
3 weeks ago
Patient Service Representative Job Summary:
The Patient Service Representative plays a vital role in supporting the administrative operations of Johns Hopkins Medicine. This position interacts with families, physicians, clinical staff, and other administrative positions to ensure seamless patient care.
Key Responsibilities:
- Greets patients and answers telephone calls to enhance the customer experience.
- Pulls, controls, and files patient charts to facilitate timely medical information and protect patient privacy.
- Schedules and pre-registers patients according to established policies and procedures to ensure accuracy.
- Assists in completing eligibility and authorizations to ensure patients are financially cleared prior to service delivery.
- Accurately checks-in patients following established processes to maximize efficacy and facilitate seamless throughput.
- Checks out patients, including scheduling follow-up appointments and ancillary procedures, to support continuity of patient care.
- Enters charges, collects payment, and handles cash according to established procedures to support revenue cycle processes.
Requirements:
- A minimum of a High School diploma, GED, Certificate of Completion, or equivalent achievement.
- 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital, or equivalent healthcare setting, and/or 1 year of customer service experience as a call center rep, receptionist, cashier, or similar front-facing customer service role.
- Knowledge of healthcare business office procedures, including registration, scheduling, medical record management, and insurance.
- Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely.
Work Environment:
Full-time, 40 hours per week, in a dynamic and supportive team environment.
Salary Range:
Minimum $16.61 per hour - Maximum $26.57 per hour, commensurate with equity and experience for roles of similar scope and responsibility.
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