Guest Services Associate

2 weeks ago


Lincoln, Nebraska, United States Marcus Corporation Full time

Position Overview:

The Guest Services Associate plays a crucial role in ensuring a memorable experience for all visitors. This position involves managing various guest interactions, including check-ins and check-outs, while addressing any inquiries or concerns with professionalism.

Key Responsibilities:

  1. Welcome and assist guests upon arrival, ensuring a smooth check-in process.
  2. Handle guest requests and resolve issues promptly to maintain satisfaction.
  3. Maintain a calm demeanor during busy periods and emergencies, showcasing excellent customer service skills.
  4. Assign rooms based on guest preferences and requirements, making adjustments as necessary.
  5. Utilize computer systems to manage reservations and retrieve guest information efficiently.
  6. Perform additional tasks and special projects as directed by management.

Work Schedule:

Flexibility is essential, as this role requires availability during various shifts, including evenings, weekends, and holidays.

Qualifications:

  1. Strong interpersonal skills with the ability to address guest and employee concerns positively.
  2. Excellent communication abilities, including proficiency in reading, writing, and speaking English.
  3. A high school diploma or equivalent is required; experience in hospitality or cash handling is preferred.
  4. Basic math skills and familiarity with accounting operations are advantageous.
  5. Proficiency in Microsoft Office Suite, particularly Excel, is highly desirable.
  6. Attention to detail and the ability to multitask while maintaining high-quality work are essential.

Professional Appearance:

Representing Marcus Corporation with professionalism and courtesy is paramount, ensuring a well-groomed appearance at all times.



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