Guest Services Supervisor

1 week ago


Lincoln, Nebraska, United States Marcus Corporation Full time

Position Overview: The Front Desk Supervisor plays a crucial role in ensuring exceptional guest experiences at our establishment. This full-time position requires dedication during peak times, including weekends and holidays.

Key Responsibilities:

  • Assist the front desk manager in training staff on hotel policies and operational procedures.
  • Administer disciplinary actions as necessary, ensuring adherence to established protocols.
  • Maintain high standards of quality and service within the front desk area.
  • Manage front desk operations, including guest greetings, transaction processing, and phone inquiries.
  • Support the front desk manager with reservations and special arrangements for groups.
  • Review daily shift reports and conduct necessary follow-ups.
  • Effectively address concerns from both internal and external customers, demonstrating patience and diplomacy.
  • Represent the hotel with professionalism and respect.
  • Adhere to all company policies, industry standards, and information protection procedures.
  • Participate in all mandatory meetings and training sessions.
  • Perform additional duties and special projects as assigned.

Qualifications:

  • High School Diploma required; advanced degree in hospitality preferred.
  • Minimum of 1 year of front desk experience; supervisory experience is a plus.
  • Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
  • Basic mathematical skills and proficiency in operating a 10-key by touch.
  • Strong interpersonal skills with the ability to address guest and employee concerns positively.
  • Excellent communication skills, including reading, writing, and speaking in English.
  • Professional telephone etiquette and grooming standards.
  • Strong organizational skills with the ability to multitask effectively.


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