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Guest Services Supervisor

2 months ago

Lincoln, Nebraska, United States The Scarlet, A Tribute Portfolio Hotel Full time

Position Overview:

Are you an enthusiastic and customer-oriented individual with a dedication to the hospitality industry? As a Front Desk Supervisor, you will oversee our front desk operations, ensuring that our guests receive outstanding service. Your leadership and energy will play a crucial role in creating memorable experiences for our guests. Elevate your career in a setting that values excellence, teamwork, and personal growth.

Key Responsibilities:

  • Manage front desk functions, including guest check-in and check-out processes.
  • Inspire and guide the front desk team to deliver top-notch customer service.
  • Address guest inquiries, concerns, and special requests promptly and professionally.
  • Facilitate training and onboarding for new front desk personnel.
  • Ensure the accuracy of guest reservations and billing details.
  • Collaborate with various departments to resolve guest issues and enhance overall guest satisfaction.
  • Maintain an organized and welcoming front desk environment.
  • Ensure adherence to hotel policies and procedures.

As a Front Desk Supervisor, you will have the opportunity to advance your career in hospitality. Your leadership abilities and commitment to service excellence will empower your team to provide unforgettable experiences for our guests.

Qualifications:

  • Experience with cash handling is essential.
  • High School diploma or G.E.D. equivalent required.
  • Effective communication skills with both the public and team members.
  • Fluency in reading, writing, and speaking English.
  • Minimum of six months of experience in a front desk role.
  • Proficient computer skills.
  • Availability for a flexible schedule, including nights and weekends.

Benefits:
Our company is recognized for its commitment to excellence in hospitality management, overseeing a diverse range of hotels and dining venues. We pride ourselves on providing a unique management style that combines personalized service with extensive industry expertise. Our comprehensive benefits program is designed to enhance the well-being of our team members and their families, including:

  • Multiple tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Discounts on hotel stays.
  • Tuition reimbursement programs.
  • Paid time off for vacation, sick leave, bereavement, and holidays.
  • 401K matching contributions.

Working with us is more than just a job; it’s a commitment to redefining hospitality for our guests and each other.

We are an equal opportunity employer and welcome applications from all qualified individuals.