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Guest Services Specialist

2 months ago

Lincoln, Nebraska, United States AccorHotels Full time
Company Overview
"Why choose Accor?"
We are more than just a global leader in hospitality. We embrace individuality and offer opportunities that align with your unique personality.

We are committed to your growth and development, ensuring that your work is meaningful and fulfilling. As you journey with us, you will discover the endless possibilities that Accor has to offer.

Join us in crafting the future of hospitality. Explore the life that awaits you at Accor.
Do what you love, make a positive impact, and challenge the ordinary. #BELIMITLESS

Role Overview
As a Guest Services Specialist, you will be the first point of contact for our guests, ensuring a warm welcome and a memorable experience from arrival to departure.
What We Offer:
- Employee benefit card providing discounted rates at Accor properties worldwide
- Access to learning programs through our Academies
- Opportunities for personal and professional growth within your property and globally
- Chance to contribute to our Corporate Social Responsibility initiatives, such as Planet 21

Your Responsibilities:
- Welcome guests, manage check-ins, address inquiries, and process payments while delivering outstanding service
- Take proactive steps to create personalized experiences for guests
- Actively promote hotel amenities and seek opportunities to enhance guest satisfaction through upselling

Qualifications:
Your Skills and Experience:
- A service-oriented mindset is essential
- Previous experience is advantageous
- Familiarity with Opera or similar systems is preferred
- Proficiency in English

Our Commitment to Diversity & Inclusion:
We are dedicated to fostering an inclusive environment and aim to attract, recruit, and promote diverse talent.