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Guest Services Associate

2 months ago

Lincoln, Nebraska, United States Marcus Corporation Full time

Position Overview:

The Guest Services Associate plays a vital role in ensuring a memorable experience for all visitors. This position is responsible for managing guest interactions with professionalism and grace.

Key Responsibilities:

  • Welcome and assist guests upon arrival, ensuring a smooth check-in and check-out process.
  • Address and resolve guest inquiries and concerns with a positive attitude.
  • Maintain composure and professionalism during busy periods and emergencies.
  • Allocate rooms based on guest preferences and requirements, making adjustments as necessary.
  • Utilize computer systems for data entry and retrieval, ensuring accuracy in all transactions.
  • Complete additional tasks and special projects as assigned by management.

Work Schedule:

Flexibility is essential, as the role requires availability during various shifts, including evenings, weekends, and holidays.

Qualifications:

  • Exceptional interpersonal and communication skills, with the ability to listen and empathize with guests.
  • Proficient in English, both written and spoken.
  • A high school diploma or equivalent is required; prior experience in hospitality or cash handling is preferred.
  • Basic math skills and familiarity with accounting operations are necessary.
  • Attention to detail and the ability to multitask effectively in a fast-paced environment.
  • Professional appearance and demeanor at all times.

This role is essential in representing Marcus Corporation with the utmost professionalism and courtesy.