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Guest Services Associate

2 months ago

Lincoln, Nebraska, United States Marcus Corporation Full time

Position Overview:

The Guest Services Associate plays a crucial role in ensuring a remarkable experience for all visitors. This position involves managing various transactions to create a welcoming atmosphere, including greeting guests, overseeing check-ins and check-outs, and effectively addressing any guest inquiries or concerns.

Key Responsibilities:

  • Provide exceptional service to guests, ensuring their needs are met with professionalism and poise.
  • Maintain composure and attentiveness during busy periods or emergencies.
  • Assess and allocate rooms based on guest preferences and requirements, making necessary adjustments as needed.
  • Utilize computer systems to input and retrieve essential information accurately.
  • Complete additional tasks and special projects as assigned.

Work Schedule:

Flexibility is required, with the ability to work various shifts, including evenings, weekends, and holidays.

Interpersonal Skills:

Demonstrate a friendly and positive demeanor when addressing guest and employee concerns. This includes actively listening, showing empathy, and providing constructive solutions.

Qualifications:

  • Excellent communication skills, both verbal and written, with proficiency in the English language.
  • A high school diploma or equivalent is mandatory; prior experience in hospitality or cash handling is advantageous.
  • Basic math skills and familiarity with accounting operations are essential; experience with Microsoft Office, particularly Excel, is preferred.
  • Attention to detail, the ability to multitask, and a commitment to producing high-quality work are vital.
  • Maintain a professional appearance and courteous demeanor at all times.

Location: United States