Client Service Representative

5 days ago


Aurora, Illinois, United States VCA Animal Hospitals Full time

Job Summary:

VCA Animal Hospitals is seeking a highly skilled and personable Client Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.

Key Responsibilities:

  • Provide exceptional customer service, including checking clients in and out, answering telephones, and responding to client inquiries.
  • Schedule and confirm appointments, manage medical records, and maintain accurate and up-to-date client information.
  • Process payments, present and explain fees, and assist clients with emergencies and euthanasias.
  • Answer questions regarding our specialty and emergency services, and provide information on hospital policies and procedures.
  • Ensure the hospital is maintained in a clean and safe environment, including removing animal waste and performing other tasks as needed.

Benefits:

  • Competitive compensation package, including a starting wage of $18 per hour.
  • Financial growth opportunities, including access to the people and financial resources of a large veterinary community.
  • Leadership opportunities, career development programs, and opportunities to give back through strong Shelter partnerships and VCA Charities.
  • Free wellness subscriptions, referral bonuses, and competitive wage.
  • Medical, dental, and vision insurance, life, long, and short-term disability insurance, paid parental leave, paid vacation and sick time, and 401(k) with company match.
  • Pet care discounts and a comprehensive benefits package.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience, preferably in a healthcare or veterinary setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Physical ability to stand for long periods, lift up to 25 pounds, and perform other tasks as needed.


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