Client Service Representative
5 days ago
Job Summary:
VCA Animal Hospitals is seeking a highly skilled and personable Client Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.
Key Responsibilities:
- Provide exceptional customer service, including checking clients in and out, answering telephones, and responding to client inquiries.
- Schedule and confirm appointments, manage medical records, and maintain accurate and up-to-date client information.
- Process payments, present and explain fees, and assist clients with emergencies and euthanasias.
- Answer questions regarding our specialty and emergency services, and provide information on hospital policies and procedures.
- Ensure the hospital is maintained in a clean and safe environment, including removing animal waste and performing other tasks as needed.
Benefits:
- Competitive compensation package, including a starting wage of $18 per hour.
- Financial growth opportunities, including access to the people and financial resources of a large veterinary community.
- Leadership opportunities, career development programs, and opportunities to give back through strong Shelter partnerships and VCA Charities.
- Free wellness subscriptions, referral bonuses, and competitive wage.
- Medical, dental, and vision insurance, life, long, and short-term disability insurance, paid parental leave, paid vacation and sick time, and 401(k) with company match.
- Pet care discounts and a comprehensive benefits package.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous customer service experience, preferably in a healthcare or veterinary setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Physical ability to stand for long periods, lift up to 25 pounds, and perform other tasks as needed.
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