Customer Service Representative

5 days ago


Aurora, Illinois, United States H.B. Fuller Full time
Job Summary

H.B. Fuller is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Management
    • Develop and maintain strong relationships with existing customers to ensure their needs are met and exceeded.
    • Identify and pursue new business opportunities to drive revenue growth.
  • Order Management
    • Process and fulfill customer orders accurately and efficiently.
    • Resolve any order discrepancies or issues in a timely and professional manner.
  • Pricing and Inventory Management
    • Maintain accurate pricing and inventory levels to ensure seamless order fulfillment.
  • Communication and Teamwork
    • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
    • Provide exceptional customer service and support through various communication channels.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Experience
    • 1-2 years of customer service experience in a manufacturing environment.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Basic understanding of English language.
What We Offer

H.B. Fuller offers a competitive salary and benefits package, including comprehensive health insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



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