Customer Service Representative

3 days ago


Aurora, Illinois, United States DSV AS Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at DSV A/S. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate processing of customer orders, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Customer Service
    • Process and input all customer orders in a timely and accurate manner.
    • Run and print shipments from our Warehouse Management System (WMS).
    • Run stock reports to check for product availability and generate all related paperwork and necessary information required for customer work orders.
    • Check all orders for special requests and expedite any orders as necessary.
    • Trace orders as required and notify customers of any activity concerning their merchandise.
    • Follow up with other departments to ensure service standards are being met.
    • Assure proper invoicing of accounts by verifying customers as required.
    • Handle returned merchandise in an efficient manner and assure proper credit is given to the customer.
  • Customer Interfacing Activities
    • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, and any signs of customer dissatisfaction.
    • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
  • Documentation
    • Ensure the accuracy of all receiving and shipping documents.
    • Gather and maintain all data and records relative to shipping and receiving activities.
    • Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
    • Prepare any reports concerning customer service as required by supervisors.
    • Assist in resolving any discrepancies.
  • Data Entry
    • Operate the computer terminal in a proficient manner.
    • Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
  • Clerical
    • Oversee all paperwork associated with orders and maintain the corresponding files.
    • Answer phone calls and operate various types of office machines and computers necessary to perform duties.
    • Greet customers and visitors to the office.
    • Effectively correspond with customers as required.
  • Communication
    • Answer incoming telephone calls in a cheerful, courteous, and timely manner.
    • Promptly route each call to the proper party, taking messages when necessary.
    • Assist callers with general information and inquiries.
    • Direct visitors to the appropriate department.
    • Assist drivers at the check-in window as needed.
  • Other Duties
    • May be expected to cross-train in other administrative staff functions to support the site and contribute to associate development.
    • Work overtime as dictated by business, whether mandatory or voluntary.


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