Client Support Specialist
2 weeks ago
Customer Advocate Role Overview
Position Summary:
Are you passionate about providing exceptional service? Aftermath, a prominent leader in biohazard cleanup and trauma recovery, is in search of a dedicated and empathetic Customer Advocate.
About Aftermath:
With a robust network of regional offices and mobile units across the nation, Aftermath has been delivering compassionate and professional services for over two decades. Our unwavering commitment to rapid emergency response 24/7/365 distinguishes us in the industry.
Role Responsibilities:
As a Customer Advocate, you will be instrumental in supporting clients and their insurance representatives. This multifaceted role allows you to significantly influence the business's revenue-generating activities.
Key Duties Include:
- Act as the primary contact for clients utilizing homeowners insurance for services
- Guide clients through the insurance claim process and address service-related inquiries
- Confirm insurance coverage and work collaboratively with adjusters to obtain necessary information
- Build and nurture strong relationships with clients throughout the service journey
- Coordinate client needs with internal Client Managers and Supervisors
- Review job details to ensure accuracy and completeness for billing purposes
Qualifications and Skills:
Essential Requirements:
- 3-10 years of experience in customer service or insurance
- Minimum age of 18
- Preferred B.A. or B.S. degree
- Willingness to work beyond standard hours when necessary
- Able to excel in a fast-paced, collaborative environment
- Strong organizational skills and meticulous attention to detail
- Proficient in computer usage and capable of multitasking
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