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Customer Service Representative

2 months ago

Aurora, Illinois, United States H.B. Fuller Full time
Job Summary

H.B. Fuller is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued clients.

Key Responsibilities
  • Customer Management
    • Develop and maintain strong relationships with customers to ensure their needs and expectations are met.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Management
    • Process and fulfill customer orders accurately and efficiently.
    • Ensure orders are shipped on time and meet customer requirements.
  • Pricing and Inventory Management
    • Manage customer pricing and inventory levels to ensure optimal stock levels and minimize waste.
  • Marketing and Communication
    • Assist in the development and execution of marketing campaigns to promote our products and services.
    • Communicate with customers and internal stakeholders to ensure seamless communication and collaboration.
  • Team Collaboration
    • Work closely with cross-functional teams to achieve business objectives and improve customer satisfaction.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Experience
    • 1-2 years of customer service experience in a manufacturing environment.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Basic understanding of English and Microsoft Office applications.
What We Offer

H.B. Fuller offers a competitive salary and benefits package, including comprehensive health insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.