Technical Services Specialist

4 weeks ago


Buffalo, New York, United States Accessium Group INC Full time
Job Title: Technical Services Specialist

Job Summary

Accessium Group INC is seeking a highly skilled Technical Services Specialist to join our team. As a Technical Services Specialist, you will be responsible for providing exceptional customer support, troubleshooting technical issues, and implementing software and network security measures.

Key Responsibilities:

* Provide end-user support for a variety of technical issues via helpdesk, on-site, and remote support
* Identify, research, and resolve technical problems, including troubleshooting analysis for servers, workstations, and associated systems
* Install, configure, and maintain hardware, systems, and software with networking knowledge
* Monitor system performance, perform performance tuning, and handle break/fix tasks
* Implement software and network security measures; manage user accounts, permissions, email, antivirus, and anti-spam

Requirements:

* Proficient with Active Directory, Windows 10/11, Windows Imaging, and hardware deployment
* Basic understanding of desktop and intermediate server administration
* Strong analytical capabilities, professional office skills, and conscientious reporting of issues and resolutions for future reference
* Customer-focused, performance-driven, detail-oriented, and demonstrates a high aptitude for technology
* Works effectively in a team environment, learning and adapting quickly to new challenges

Benefits:

* Holiday pay
* Overtime pay
* 8 hour shift
* 7am-4pm shift
* 8am-5pm shift
* Monday to Friday
* On-Call rotation
* Driver's License (Required)

Work Environment:

* Buffalo, NY 14221

Ability to Commute:

* Buffalo, NY 14221

Job Type:

* Full-time

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