Technical Support Specialist II

4 weeks ago


Buffalo, New York, United States Lactalis American Group , Inc. Full time

Job Summary

As a Technical Support Specialist II at Lactalis American Group, Inc., you will provide exceptional support to end-users, resolving technical issues and ensuring seamless operations. This role requires strong problem-solving skills, attention to detail, and excellent communication abilities.

Key Responsibilities

Respond to help requests from end-users, documenting the entire support lifecycle

Prioritize and schedule problem resolution, escalating issues when necessary

Utilize software updates, drivers, knowledge bases, and online resources to aid in problem resolution

Identify and learn appropriate software and hardware used by the organization

Perform hands-on fixes, including installing and upgrading software, implementing file backups, and configuring systems and applications

Conduct preventative maintenance, checking and cleaning workstations, printers, and peripherals

Evaluate documented resolutions and analyze trends for ways to prevent future problems

Requirements

Two years' professional experience in a related field or equivalent in pursuit of a degree

Strong knowledge base on IT systems, including Microsoft Windows, Microsoft Office, and PC hardware troubleshooting

Familiarity with Citrix, Microsoft Windows Server, and SAP is a plus

What We Offer

Competitive hourly rate of $28-$30

Opportunity to work with a leading dairy company and contribute to its success

Collaborative and dynamic work environment



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