Technical Support Specialist II
4 weeks ago
Job Summary
As a Technical Support Specialist II at Lactalis American Group, Inc., you will provide exceptional support to end-users, resolving technical issues and ensuring seamless operations. This role requires strong problem-solving skills, attention to detail, and excellent communication abilities.
Key Responsibilities
Respond to help requests from end-users, documenting the entire support lifecycle
Prioritize and schedule problem resolution, escalating issues when necessary
Utilize software updates, drivers, knowledge bases, and online resources to aid in problem resolution
Identify and learn appropriate software and hardware used by the organization
Perform hands-on fixes, including installing and upgrading software, implementing file backups, and configuring systems and applications
Conduct preventative maintenance, checking and cleaning workstations, printers, and peripherals
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Requirements
Two years' professional experience in a related field or equivalent in pursuit of a degree
Strong knowledge base on IT systems, including Microsoft Windows, Microsoft Office, and PC hardware troubleshooting
Familiarity with Citrix, Microsoft Windows Server, and SAP is a plus
What We Offer
Competitive hourly rate of $28-$30
Opportunity to work with a leading dairy company and contribute to its success
Collaborative and dynamic work environment
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