IT Support Specialist
3 weeks ago
Job Summary:
Four Winds Casino is seeking a skilled IT Support Specialist to provide technical assistance to our enterprise computer and technology users. This role will be responsible for break/fix resolution, escalation to the I.T. support staff, and ensuring the quality of systems operations in all areas of the casino.
Key Responsibilities:
- Install selected software, maintaining proper security levels and access rights.
- Communicate with all levels of systems users and offer direction and assistance as needed.
- Coordinate work flow to ensure effective overall operations in the I.T. Department.
- Facilitate the flow of information throughout the I.T. Department by attending regularly scheduled departmental meetings.
- Ensure a maximum level of service and satisfaction to all systems users is achieved and maintained.
- Maintain a working knowledge of Microsoft Word, Excel, email, and all aspects of Microsoft administrative tools.
- Contact vendors with regard to specific software, hardware, or phone problems, as needed or as requested by the I.T. Manager.
Requirements:
- Technical degree in computer science or related area, one to two years related experience and/or training, or an equivalent combination of education and experience.
- One to three years in computer programming, information management, or casino-related experience preferred.
- Must possess effective communication skills, and be computer-literate, with superior programming and usage skills.
- This position requires a Level 2 Gaming License.
Working Conditions:
The work environment is typically smoky, and the noise level can be loud. The employee is frequently required to risk danger of electrical shock and/or radiation (from computers).
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