IT Support Specialist

3 weeks ago


Buffalo, New York, United States Four Winds Casino Full time

Job Summary:

Four Winds Casino is seeking a skilled IT Support Specialist to provide technical assistance to our enterprise computer and technology users. This role will be responsible for break/fix resolution, escalation to the I.T. support staff, and ensuring the quality of systems operations in all areas of the casino.

Key Responsibilities:

  • Install selected software, maintaining proper security levels and access rights.
  • Communicate with all levels of systems users and offer direction and assistance as needed.
  • Coordinate work flow to ensure effective overall operations in the I.T. Department.
  • Facilitate the flow of information throughout the I.T. Department by attending regularly scheduled departmental meetings.
  • Ensure a maximum level of service and satisfaction to all systems users is achieved and maintained.
  • Maintain a working knowledge of Microsoft Word, Excel, email, and all aspects of Microsoft administrative tools.
  • Contact vendors with regard to specific software, hardware, or phone problems, as needed or as requested by the I.T. Manager.

Requirements:

  • Technical degree in computer science or related area, one to two years related experience and/or training, or an equivalent combination of education and experience.
  • One to three years in computer programming, information management, or casino-related experience preferred.
  • Must possess effective communication skills, and be computer-literate, with superior programming and usage skills.
  • This position requires a Level 2 Gaming License.

Working Conditions:

The work environment is typically smoky, and the noise level can be loud. The employee is frequently required to risk danger of electrical shock and/or radiation (from computers).


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