Customer Service Representative

3 days ago


Burlington, Kansas, United States Pilot Freight Service Full time
{"Job Title": "Customer Service 2", "Job Summary": "We are seeking a Customer Service 2 agent to join our team at Pilot Freight Services in Indianapolis, IN.", "Responsibilities": "

* Answer incoming calls and provide excellent customer service
* Monitor and respond to customer inquiries
* Track, trace, enter, and update shipments

", "Requirements": "

* 1-2 years of experience in telephone-based customer service with above-average problem-solving skills
* Experience in a service environment (retail, food service, call center) a plus
* Intermediate level of Microsoft Office Suite
* Experience in and proven success in negotiating for win-win results
* Demonstrated ability to handle multiple tasks and duties
* Excellent communication and organization skills
* Demonstrated professionalism
* Demonstrated ability to think outside of the box and problem-solve
* On-call weekend rotation
* Creative thinker - interest in finding better ways to operate; utilizes imagination and out of the box approach to finding solutions and put them into action

", "Preferred Qualifications": "

* Proficiency in written & verbal communication
* Excel intermediate
* Team player
* Enthusiastic
* Detail-oriented
* Self-starter
* Flexibility
* Ability to make an impact

", "Equal Opportunity Employer": "Pilot Freight Services is an equal opportunity employer and welcomes applications from diverse candidates.

", "Disclaimer": "The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

"}

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