Customer Service Representative
3 days ago
Job Summary:
The Front of House Team Member, Cashier at Pollo Campero is responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.
Key Responsibilities:
- Guest Interaction: Welcome new and repeat guests every visit, providing a warm and inviting atmosphere.
- Menu Knowledge: Be knowledgeable of all menu items to make informed meal suggestions and answer questions to enhance the customer experience.
- Order Accuracy: Verify each guest order for accuracy, manage to-go orders, process POS transactions, and follow cash handling procedures to ensure a smooth and efficient service.
- Cash Handling: Operate the cash register and accurately count money and give change to customers.
- Inventory Management: Assist with front-line food preparation procedures, such as packaging and taking orders to tables.
- Customer Satisfaction: Ensure customer satisfaction by providing quick, efficient service and quality products.
- Teamwork: Work collaboratively with other team members to maintain a clean and organized workspace, and communicate effectively in a fast-paced restaurant environment.
- Safety and Security: Follow and abide by all safety rules, policies, and procedures to ensure a safe working environment.
Requirements:
- Age and Language: Must be 18 years of age or older and fluent in English and Spanish.
- Experience: Preferred: 1+ year of experience in similar roles.
- Physical Demands: Ability to lift and push 50 lbs, stand for long periods, and work in a fast-paced environment.
- Availability: Flexibility to work nights, weekends, and holidays.
- Personal Qualities: Must follow the company's Personal Care and Hygiene policies and be able to produce authorized U.S. work documents.
Compensation: Pay Range: USD $12.00/Hr.
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