Client Services Coordinator II

2 weeks ago

Glendale, California, United States Catholic Charities of LA Full time
Job Overview

Organization: Catholic Charities of Los Angeles, Inc.

Catholic Charities of Los Angeles, Inc. stands as a prominent provider of human services in California, dedicated to assisting those in need through a variety of programs. St. Margaret's Center is one of the key initiatives under this organization.

The Client Resources Coordinator II, stationed at the Glendale Community Center, plays a crucial role in facilitating essential services for clients requiring emergency assistance, including food, shelter, and medical support. This position acts as an advocate with governmental bodies to secure public aid and engages in outreach initiatives, representing the program at community gatherings. Additionally, the Coordinator is responsible for compiling necessary reports, requisitions, and statistical data, and may also oversee volunteer activities.

Key Responsibilities:

  • Facilitates the provision of services by referring clients to necessary resources for emergency food, shelter, clothing, and medical assistance.
  • Acts as an advocate with governmental agencies to secure public assistance for clients.
  • Conducts reassessments of clients to evaluate the effectiveness of services provided.
  • Engages in outreach activities and represents the program at community meetings.
  • Assists in the preparation of reports, requisitions, and statistical analyses.
  • Regularly evaluates client programs to ensure they are meeting established goals.
  • Supervises volunteers, interns, and intake staff involved in client services.
  • Handles reception duties, including scheduling appointments and providing information and referrals.
  • Processes client intakes both via phone and in-person.
  • Performs light case management tasks as needed.
  • Promotes ongoing quality improvement and service delivery aligned with the Agency's mission.
  • Demonstrates sensitivity to the cultural and socioeconomic backgrounds of the client population.
  • Undertakes related duties as required.

Qualifications:

  • A Bachelor's degree is preferred; however, a minimum of two years of college education along with one to three years of relevant experience is required.
  • Bilingual proficiency is essential.
  • Exhibits empathy and compassion when engaging with low-income populations, particularly those experiencing homelessness.
  • Ability to plan both short- and long-term activities effectively.
  • Skilled in managing public interactions and relations.
  • Maintains accurate and organized records.
  • Develops and sustains effective working relationships.
  • Capable of analyzing and resolving issues.
  • Organized in directing multiple activities simultaneously.
  • Displays sensitivity, tact, and responsiveness in diverse situations.
  • Upholds a high standard of confidentiality.
  • Utilizes independent judgment and initiative.
  • Communicates clearly and informatively in writing.
  • Speaks clearly and persuasively in various situations.
  • Possesses strong communication skills, ensuring respect and clarity in interactions.

This position offers an opportunity to make a significant impact in the community by supporting individuals in need.

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