Client Services Coordinator

4 days ago

Minneapolis Minnesota, United States Community Medical Services Full time
About the Role

We are seeking a highly skilled and compassionate Client Services Coordinator to join our team at Community Medical Services. As the face of our clinic, you will be responsible for providing exceptional patient experience and ensuring the smooth operation of our front desk.

Key Responsibilities
  • Greet and attend to patients in person and over the phone, providing a warm and welcoming environment.
  • Manage patient flow in a fast-paced environment, ensuring timely and efficient service.
  • Coordinate intakes, scheduling appointments, and verifying insurance eligibility.
  • Establish client payment plans and financial contracts, collecting and posting payments.
  • Ensure confidentiality of all client and employee information.
  • Assist in the de-escalation of clients using a trauma-informed approach.
  • Triage client issues to secure the most appropriate solution.
  • Introduce patients to our Recovery Connect engagement app and assist them in navigating it as needed.
  • Perform general office duties, such as document preparation, scanning, and faxing.
Requirements
  • High School Diploma/GED
  • 1+ years of experience in customer service
  • 1+ years of front desk experience, preferably at a hospital or multi-physician practice
  • Basic computer knowledge, including ability to navigate electronic health records
  • Culturally competent and sensitive to client and employee needs
  • Excellent organizational skills, accuracy, and attention to detail
  • Problem solving, conflict resolution, time management, and strong customer service skills
  • Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR
  • Flexible with the ability to work in a continuously changing environment
  • Ability to work flexible hours, including nights, weekends, and holidays
Working Conditions

Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment. Frequent and prolonged typing and operation of computer, keyboard, and telephones. Some lifting may be required.

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