Overnight Hotel Operations Specialist
2 weeks ago
Position: Night Auditor
Company: Staypineapple
At Staypineapple, we are committed to transforming the hospitality experience, offering our guests unique and memorable stays at our boutique hotels located in prime destinations across the country. As we continue to grow, we seek dedicated individuals who are passionate about enhancing the guest experience and making a positive impact.
Role Summary:
As a Night Auditor, you will play a crucial role in ensuring our high standards of service are upheld during the night shift. This position requires a proactive and detail-oriented individual who thrives in a dynamic environment.
Key Responsibilities:
- Performing front desk operations, including managing check-ins and check-outs, handling room assignments, and accommodating guest requests.
- Processing group bookings and managing room allocations, including special arrangements for VIP guests.
- Staying informed about current room rates, promotional offers, and the layout of available accommodations.
- Conducting financial reconciliations, including balancing cash drawers, processing deposits, and managing credit card transactions.
Qualifications:
- Associate's degree or equivalent experience from a two-year college or technical institution; or a minimum of six months to one year of relevant experience.
- Proficient in Microsoft Windows and Office applications.
- Familiarity with Opera PMS is preferred.
- Strong interpersonal skills to engage effectively with guests and team members.
- Adept at assessing situations and implementing effective solutions.
- A genuine enthusiasm for delivering exceptional customer service.
Why Choose Staypineapple?
As a forward-thinking company, Staypineapple provides numerous opportunities for personal and professional growth. We value individuals who are eager to contribute positively to our guests' experiences. Our offerings include:
- Competitive compensation and comprehensive benefits (flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
- Exclusive hotel and dining discounts
- Opportunities for learning and career advancement
- Engaging events and celebrations
Compensation: $24.50 per hour
Employment Status: Part Time
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