Child Support Services Case Coordinator
2 weeks ago
Veritas HHS is looking for a dedicated Case Manager to join our Child Support Services team. This role involves managing a caseload to achieve positive outcomes for clients, including establishing paternity and ensuring compliance with financial obligations related to child support.
Company Background
Veritas HHS specializes in providing consulting and operational support to health and human services agencies at both state and county levels. Our team consists of experienced professionals who tackle the challenges of delivering efficient services amidst changing policies and systems.
Our organizational culture is centered around our mission and core values, which prioritize our employees and contribute to our success. Mission: Engage in socially beneficial work while enjoying the process and achieving prosperity.
Core Values: Integrity, innovation, quality of work, and exceptional customer service/teamwork.
Benefits Offered:
- Comprehensive Health Insurance
- Dental and Vision Coverage
- 401(k) Retirement Plan
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Employee Assistance Program
- Telehealth Services
- Generous Paid Time Off
- Employee Rewards Program
Key Responsibilities:
- Evaluate case information and determine subsequent actions in accordance with state regulations.
- Conduct interviews, collect DNA samples, negotiate consents, and refer clients to community resources.
- Draft legal documents and correspondence pertinent to cases.
- Utilize state systems to maintain current case information and facilitate automated actions.
- Perform annual reviews of assigned cases.
- Initiate locate activities for clients.
- Monitor personal performance through specialized reports.
- Address and resolve customer inquiries and complaints effectively.
- Update state systems with new information and document customer interactions.
- Take proactive measures to address customer concerns.
- Complete other related tasks as assigned.
Qualifications:
- Preferred: Associate's degree or Paralegal Certification.
- Minimum of two years of experience in a legal setting or government case processing; experience with public interaction is a plus.
- Education may substitute for experience.
- Proven ability to communicate effectively and work collaboratively in a team-oriented environment.
This job description is not exhaustive and incumbents are responsible for all duties associated with the position.
For more information about Veritas HHS, please visit our website.
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