Child Support Services Case Specialist
2 weeks ago
Veritas HHS is looking for a dedicated Case Manager to oversee Child Support Services. This role involves managing a diverse caseload to achieve favorable outcomes for clients, which includes establishing paternity and securing medical and child support court orders while ensuring that parents fulfill their financial responsibilities.
Company Overview
Veritas HHS specializes in providing consulting and operational support to health and human services agencies at both state and county levels. Our team comprises seasoned professionals who tackle the complexities of delivering enhanced and efficient services amid rapidly changing policies and systems.
Our organizational culture is rooted in our mission and core values, which prioritize our employees as the cornerstone of our success. Here’s a glimpse of our Mission and Core Values:
Mission: Engage in socially beneficial work, enjoy the process, and thrive.
Core Values: Integrity, innovation, quality of work, and exceptional customer service/team collaboration.
Benefits Offered:
- Comprehensive Health Insurance
- Dental and Vision Coverage
- 401(k) Retirement Plan
- Short-term and Long-term Disability Insurance
- Life Insurance
- Employee Assistance Program
- Telehealth Services
- Generous Paid Time Off
- Employee Rewards Program
Key Responsibilities:
- Evaluate case details and determine subsequent actions in accordance with state regulations.
- Conduct interviews, collect DNA samples, negotiate consents, and refer clients to community resources.
- Draft legal documents and correspondence pertinent to each case.
- Utilize state systems to maintain current case information and facilitate automated processes.
- Perform annual assessments on assigned cases.
- Initiate locate activities for case management.
- Monitor personal performance through specialized reports.
- Address and resolve customer inquiries and complaints effectively.
- Update state systems with new information and document customer interactions.
- Take all necessary actions to address customer concerns.
- Complete other related tasks as assigned.
Qualifications:
- Associate's degree or Paralegal Certification is preferred.
- A minimum of two years of experience in a legal or governmental case processing environment; experience with public interaction is advantageous.
- Education may be considered in lieu of experience.
- Proven ability to communicate effectively, work collaboratively in a team environment, and commit to shared goals and core values.
This job description is not exhaustive and may include additional duties and responsibilities as required. All employees are accountable for their assigned tasks.
For more information about Veritas HHS, please visit our website.
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