Enterprise Account Director

1 week ago


Chicago, Illinois, United States Groupon Full time
About the Role:

Groupon is seeking a highly skilled Enterprise Account Director to join our Merchant Development team. As a key member of our team, you will be responsible for managing and optimizing our relationships with a designated group of Enterprise partners.

Key Responsibilities:
  • Oversee full-cycle management of partner accounts, ensuring optimization of deals and addressing any challenges to drive growth.
  • Consistently meet or exceed sales targets and merchant satisfaction goals. Re-engage former partners through strategic outreach to retain and close deals.
  • Leverage deal structure and strategy knowledge to maximize outcomes for both Groupon and our partners, enhancing satisfaction, engagement, retention, and profitability.
  • Develop a deep understanding of each merchant's business, including products, services, consumer demographics, competitive differentiation, and revenue drivers.
  • Manage multiple projects and priorities concurrently, adapting to shifting demands and maintaining strong organizational skills.
  • Work effectively with various teams to align on sales processes, tools, and product strategies.
  • Focus on annual revenue growth through account planning, inventory addition, deal optimization, and problem-solving, in collaboration with your MSD counterpart.
Requirements:
  • Proven track record in Customer Success with Enterprise-level businesses, with a minimum of 5 years in Enterprise Account Management and Account Based Selling.
  • Experience in upselling and reselling using phone and video tools (e.g., Google Meet).
  • Strong analytical skills with a capability to tackle complex problems and drive effective solutions.
  • Excellent negotiation and relationship-building abilities, demonstrating integrity and patience.
  • Comfortable in a competitive environment with a proactive mindset and ability to handle new challenges.
  • Strong sense of responsibility with the ability to balance multiple priorities and meet deadlines.
  • Exceptional written and oral communication skills.
  • Familiarity with Salesforce or other CRM tools is a plus.


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