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Enterprise Account Director

2 months ago

Chicago, Illinois, United States Groupon Full time
{"Role Overview": "As an Enterprise Account Director at Groupon, you will be pivotal in managing and optimizing our relationships with a designated group of Enterprise partners. Your role will encompass the full cycle of partner account management, from optimizing current deals to re-engaging former partners. You will also contribute to shaping the future vision, go-to-market strategy, and product suite for our Enterprise offerings.", "Key Responsibilities": "
  • Oversee full-cycle management of partner accounts, ensuring optimization of deals and addressing any challenges to drive growth.
  • Consistently meet or exceed sales targets and merchant satisfaction goals. Re-engage former partners through strategic outreach to retain and close deals.
  • Leverage deal structure and strategy knowledge to maximize outcomes for both Groupon and our partners, enhancing satisfaction, engagement, retention, and profitability.
  • Develop a deep understanding of each merchant's business, including products, services, consumer demographics, competitive differentiation, and revenue drivers.
  • Manage multiple projects and priorities concurrently, adapting to shifting demands and maintaining strong organizational skills.
  • Work effectively with various teams to align on sales processes, tools, and product strategies.
  • Focus on annual revenue growth through account planning, inventory addition, deal optimization, and problem-solving, in collaboration with your MSD counterpart.
", "Qualifications": "
  • Proven track record in Customer Success with Enterprise-level businesses, with a minimum of 5 years in Enterprise Account Management and Account Based Selling.
  • Experience in upselling and reselling using phone and video tools (e.g., Google Meet).
  • Strong analytical skills with a capability to tackle complex problems and drive effective solutions.
  • Excellent negotiation and relationship-building abilities, demonstrating integrity and patience.
  • Comfortable in a competitive environment with a proactive mindset and ability to handle new challenges.
  • Strong sense of responsibility with the ability to balance multiple priorities and meet deadlines.
  • Exceptional written and oral communication skills.
  • Familiarity with Salesforce or other CRM tools is a plus.
", "Additional Information": "Groupon's purpose is to build strong communities through thriving small businesses. If you're ready to take on this dynamic role and drive significant growth for our Enterprise partners, we'd love to hear from you."}