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Guest Services Supervisor
2 months ago
Why Choose Us?
Sage Hospitality is dedicated to creating a stimulating and rewarding environment for our employees. We pride ourselves on providing a vibrant workplace that fosters growth and development in the hospitality industry.
Our establishment serves as a central hub for guests looking to explore the dynamic downtown area. With a modern convention space and eco-friendly certifications, we are ideally situated for both leisure and business travelers.
The team at Sage Hospitality is eager to share their knowledge and experiences, offering a supportive atmosphere that emphasizes learning and career advancement. Join us to not only enjoy your work but also to be part of a friendly and approachable team.
Position Overview:
The Front Desk Manager oversees the daily operations of the front desk, serving as the primary point of contact for guests and collaborating with various hotel departments. This role ensures efficient guest registration, check-out processes, and telephone services, while adhering to established policies and procedures. The Front Desk Manager also plays a key role in training and recruiting front desk staff.
Key Responsibilities:
- Ensure that guest arrival and departure procedures are executed smoothly and efficiently.
- Supervise the front desk team in accurately managing financial transactions, guest accounts, and hotel records.
- Maintain accountability for cash handling at the front desk in accordance with hotel policies.
- Assist the Assistant General Manager with performance evaluations and staff management.
- Coordinate guest services for group arrivals and departures, enhancing the overall guest experience.
- Build strong relationships with valet and taxi services to ensure seamless guest transportation.
- Provide guests with information and recommendations for local dining, entertainment, and activities to enhance their stay.
- Address and resolve guest complaints promptly and professionally to ensure satisfaction.
- Implement safety training and emergency procedures to protect guests and staff.
- Ensure all daily tasks for Front Desk Associates are completed efficiently.
Qualifications:
Education: High School diploma or equivalent required.
Experience: A minimum of two years in a supervisory role at a front desk or four years of experience in hotel operations.
Knowledge and Skills:
- Comprehensive understanding of guest services and hotel operations.
- Strong mathematical skills and familiarity with cash handling procedures and computerized systems.
Physical Requirements:
The role requires the ability to read and interpret written communication and operate a computer. The position involves standing for the majority of the shift, with some bending and kneeling required. Mobility is essential to assist guests throughout the hotel. Occasional lifting of items up to 25 lbs may be necessary.
Work Environment:
This position is primarily indoors in a climate-controlled setting.
