Guest Service Representative

7 days ago

Denver, Colorado, United States Marriott Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at The Westin Denver International Airport. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing, activate and file room keys.
  • Process guest requests and relay messages, print contingency lists for emergency situations.
  • Identify and explain room features to guests, supply directions and information on property amenities and services.
  • Follow up on outstanding requests or problems from the previous day and resolve them.
  • Run and review daily reports and logs, complete designated cashier and closing reports.
  • Accept and record wake-up call requests and deliver to the appropriate department.
  • Count bank at the beginning and end of shift, secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager.
  • Maintain confidentiality of proprietary information, protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs.
  • Assist individuals with disabilities, thank guests with genuine appreciation.
  • Speak with others using clear and professional language, answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, support team to reach common goals.
  • Comply with quality assurance expectations and standards.
Benefits

We offer a competitive hourly rate of $21.60, health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

  • Guest Services Representative

    1 month ago

    Denver, Colorado, United States Marriott Hotels & Resorts Full time

    Position OverviewAs a Guest Services Representative, your role transcends the traditional responsibilities of check-in and check-out. We strive to create an experience that is not only seamless but also unforgettable for our guests.Key ResponsibilitiesActively engage with guests to provide personalized service that enhances their stay.Facilitate a variety of...

  • Guest Service Representative

    2 weeks ago

    Denver, Colorado, United States free-classifieds-usa Full time

    Guest Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at The Westin Denver International Airport.Responsibilities:Provide exceptional guest service and ensure a warm welcome to our hotel.Organize and process guest check-ins and check-outs, adapting to any changes.Secure...

  • Guest Service Representative

    1 week ago

    Denver, Colorado, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at The Westin Denver International Airport. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Guest Service Representative

    2 weeks ago

    Denver, Colorado, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at The Westin Denver International Airport. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and...

  • Guest Service Representative

    2 weeks ago

    Denver, Colorado, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at The Westin Denver International Airport. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest...

  • Guest Service Representative

    2 weeks ago

    Denver, Colorado, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at The Westin Denver International Airport. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest...

  • Guest Service Representative

    2 weeks ago

    Denver, Colorado, United States White Lodging Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at White Lodging. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and sincere greetings to guests,...

  • Senior Guest Services Representative

    2 weeks ago

    Denver, Colorado, United States Sonder Full time

    About the RoleSonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. As a Senior Central Guest Services Representative, you will play a key role in supporting and coaching new and tenured representatives, while also working on internal...

  • Senior Central Guest Services Representative

    1 week ago

    Denver, Colorado, United States Sonder Full time

    About SonderSonder is a revolutionary hospitality company that combines innovative technology with thoughtfully designed accommodations to create a seamless guest experience. With a presence in over 30 cities across eight countries and three continents, Sonder is making a world of better stays accessible to all.Job SummaryWe are seeking a highly motivated...

  • Guest Service Representative

    2 weeks ago

    Denver, Colorado, United States Winter Park Resort Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Winter Park Resort. As a Guest Service Agent, you will be responsible for providing exceptional guest service by assisting guests with information, selection of appropriate Ski & Snowboard School lessons/programs, rental products, season...

  • Senior Guest Services Representative

    3 weeks ago

    Denver, Colorado, United States Sonder Full time

    About the RoleSonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. As a Senior Central Guest Services Representative, you will play a key role in supporting and coaching new and tenured representatives, while also driving internal...

  • Guest Service Representative

    6 days ago

    Denver, Colorado, United States Winter Park Resort Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Winter Park Resort. As a Guest Service Agent, you will be responsible for providing exceptional guest service by assisting guests with information, selection of appropriate Ski & Snowboard School lessons/programs, rental products, season...

  • Guest Services Representative

    1 month ago

    Denver, Colorado, United States Sage Hospitality Full time

    About Us:At Sage Hospitality, we pride ourselves on creating exceptional experiences for our guests and team members alike. Our culture is rooted in integrity, respect, and a commitment to excellence.Position Overview:The Front Desk Agent plays a crucial role in ensuring a seamless experience for our guests. You will be the first point of contact,...

  • Guest Services Representative

    3 weeks ago

    Denver, Colorado, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins and...

  • Guest Services Representative

    1 month ago

    Denver, Colorado, United States Sage Hospitality Full time

    Why Choose Us?Position Overview: As a key member of our team, you will be the first point of contact for our guests, providing exceptional service and creating memorable experiences.About Us: At Sage Hospitality, we pride ourselves on delivering outstanding guest experiences. Our culture is dynamic and progressive, focusing on integrity, respect, and...

  • Guest Services Representative

    2 days ago

    Denver, Colorado, United States Sonesta International Hotels Full time

    Duties and Responsibilities:Deliver exceptional service to guests and clients by adhering to the Sonesta G.U.E.S.T. standards. Key responsibilities include registering guests, issuing room keys, and providing information on hotel services and amenities. This role requires a high level of customer service skills, attention to detail, and the ability to work...

  • Guest Services Representative

    1 month ago

    Denver, Colorado, United States Spire Hospitality Full time

    Company Overview: SPIRE Hospitality is a premier management firm dedicated to crafting unforgettable guest experiences and providing exceptional service at our hotels and resorts nationwide. We prioritize equipping our team with the necessary support, resources, and opportunities to succeed, develop personally, and thrive in their hospitality careers....

  • Guest Services Representative

    1 month ago

    Denver, Colorado, United States Spire Hospitality Full time

    Company Overview: SPIRE Hospitality is a premier management firm dedicated to crafting unforgettable guest experiences and providing exceptional service at our hotels and resorts nationwide. We are committed to equipping you with the necessary support, tools, and opportunities to succeed, develop personally, and thrive in your hospitality career. Benefits:...

  • Guest Services Ambassador

    2 weeks ago

    Denver, Colorado, United States OCI Hospitality Full time

    About the RoleWe are seeking a highly skilled Guest Service Representative to join our team at Hampton Inn & Suites Cherry Creek. As a Guest Service Representative, you will be the first point of contact for our guests, setting the tone for their entire stay. You will be responsible for providing exceptional customer service, answering phone calls, checking...

  • Ski Resort Guest Service Representative

    3 weeks ago

    Denver, Colorado, United States Steamboat Ski Resort Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Guest Relations Cashier at Steamboat Ski Resort. As a key member of our ticket office team, you will be responsible for providing exceptional service to our guests, selling and promoting various products and services, and maintaining a positive and professional...