Guest Services Host
3 days ago
Job Summary:
We are seeking a friendly and professional Guest Services Host to be the welcoming face of our hotel. As a Guest Services Host, you will be responsible for greeting and assisting visitors, answering phone calls, and managing guest inquiries and reservations.
Key Responsibilities:
- Greet and check-in arriving hotel guests
- Set-up and breakdown of breakfast for in-house guests
- Clean and maintain public areas, such as the lobby, hallways, and restrooms
- Assist guests with special requests in a courteous and helpful manner
- Maintain ambience throughout the day parts (lighting/music/etc)
- Report any maintenance issues or safety hazards to the hotel general manager
- Perform deep cleaning tasks as needed
Requirements:
- Strong interpersonal and communication skills to engage with guests in a courteous, professional, and friendly manner
- Ability to handle guest inquiries and concerns with empathy and discretion while maintaining a positive and welcoming attitude
- Attention to detail
- Ability to work independently and efficiently
- General computer skills
- Ability to handle physical workload, including bending, stooping, and lifting
Work Environment:
The work environment is physically strenuous, standing, lifting, kneeling, stooping, walking and stair climbing throughout the entire shift. Loud environment with low lighting in some areas and bright lights in others.
Why Work with Us:
Urban Cowboy Hotels is recognized as one of the leading design hotels in the world, with locations in Brooklyn, Nashville, The Catskills, and Denver. As part of our team, we look to hire and grow individuals who are committed to creating and leading a great guest experience, across properties, understanding the potential for expansion and growth throughout the brand.
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