Guest Service Representative

4 days ago


Denver, Colorado, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Guest Service Representative to join our team at Marriott International Inc. This role is responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing, activate and file room keys, and process guest requests and relay messages.
  • Print contingency lists and maintain accurate records of guest information.
  • Identify and explain room features to guests, provide directions and information on property amenities, services, and hours of operation.
  • Follow up on outstanding requests or problems from the previous day and resolve them.
  • Run and review daily reports and logs, complete designated cashier and closing reports in the computer system.
  • Accept and record wake-up call requests and deliver them to the appropriate department.
  • Count bank at the beginning and end of shift, secure bank, and process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager.
  • Maintain confidentiality of proprietary information, protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs.
  • Assist individuals with disabilities, thank guests with genuine appreciation.
  • Speak with others using clear and professional language, answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, support team to reach common goals.
  • Comply with quality assurance expectations and standards.
Benefits

This role offers a competitive hourly rate of $21.60, health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.



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