Guest Service Representative

6 days ago


Denver, Colorado, United States Winter Park Resort Full time
Job Title: Guest Service Agent

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Winter Park Resort. As a Guest Service Agent, you will be responsible for providing exceptional guest service by assisting guests with information, selection of appropriate Ski & Snowboard School lessons/programs, rental products, season passes & lift tickets, directing expectations and processing sales.

Key Responsibilities:
  • Provide exceptional guest service by assisting guests with information and resolving issues in a professional and courteous manner.
  • Assist guests with the selection of appropriate Ski & Snowboard School lessons/programs, rental products, season passes & lift tickets.
  • Process sales and handle cash and credit transactions accurately and efficiently.
  • Maintain a high level of knowledge about Winter Park Resort's products and services, including lessons, rentals, and lift tickets.
  • Work effectively in a fast-paced environment and maintain a positive attitude in the face of challenging situations.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in customer service or a related field preferred.
  • Ability to work in a fast-paced environment and maintain a positive attitude.
  • Excellent communication and problem-solving skills.
  • Ability to work a variety of shifts, including weekends and holidays.
What We Offer:
  • A competitive hourly rate of $19 per hour.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with a 100% company match.
  • A free season pass to Winter Park Resort and all Alterra Resorts.
  • Discounted lift tickets and rentals for friends and family.

Winter Park Resort is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.



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